Technical Communication

Abstract

While developing the tenth edition, I reexamined every chapter and relied on the input of fellow technical-communication instructors to inform my decisions about revising the text. The result is many new Interactive Sample Documents, exercises, and cases, as well as new and expanded discussions of various topics throughout the text. Preface for Instructors

Most of the expanded discussions relate to how social media have changed the opportunities and responsibilities of workplace communicators. For instance, the first chapter now focuses on a new role for everyone in an organization: providing information and resources for others. The chapter on audience analysis contains an expanded discussion of ways to use social media to learn more about an audience’s needs and interests. The chapter on research includes a new discussion of how to use social media to learn more about a subject. And the chapter on persuasion now discusses a new goal of most people: connectedness. From designing Web sites to writing job-application materials and other kinds of applications, the text now contains new and expanded discussions of how to use social media responsibly and effectively. The following table presents more details about new material in this edition.